Manage Mobile Banking
If you need to change your phone number
Log in to online banking
Go to Services>Fiserv Mobile Money
Click Manage Devices
You will have three tab options: My Phones, My Accounts, My Profile
Under the My Phones tab select Change my phone number
The next screen will allow you the option of changing your mobile phone number to a different one.
Type in your new mobile phone number and click next. It will take you back to the screen for an activation code and a new activation code will be sent to the new phone number. Type in the activation code and click activate. The next screen will say activation successful with a link to the main menu. Your new mobile phone will get all the same text messages that your current one got when you first enrolled. You will want to begin to use the new link.
If you need to change your mobile banking services
Log in to online banking
Go to Services>Fiserv Mobile Money
Click Manage Devices
You will have three tab options: My Phones, My Accounts, My Profile
Under the My Phones tab select Change my Mobile Banking services
You can select or deselect your desired services from this screen.
If you need to stop using your phone to access mobile banking
Log in to online banking
Go to Services>Fiserv Mobile Money
Click Manage Devices
You will have three tab options: My Phones, My Accounts, My Profile
Under the My Phones tab select Stop using this phone for Mobile Banking
You will need to click Yes to discontinue using your phone for mobile banking on this screen.
If you need to get the link to our mobile banking website resent to your phone
Log in to online banking
Go to Services>Fiserv Mobile Money
Click Manage Devices
You will have three tab options: My Phones, My Accounts, My Profile:
Under the My Phones tab select Get a link to the Mobile Banking website
You will need to click Get Link and the mobile banking link will then be resent to your mobile phone.
If you need to update and change the account information that you are able to access through mobile banking
Log in to online banking
Go to Services>Fiserv Mobile Money
Click Manage Devices
You will have three tab options: My Phones, My Accounts, My Profile
Click My Accounts.
You can select or deselect different accounts that you either want to view or do not want to view through mobile banking. You can also change or add a nickname for each account here. Once you are done with your selection on this screen click update accounts.
Sending text messages through Mobile
You can send text messages through your mobile phone to get your balance, history, ATM info, Branch address, or to Stop using mobile banking.
Example: if you want to send a text to get your balance for all of your accounts you would send a text to 65958 with the following information in the body of the text:
BAL (bank prefix) – your Internet Banking addon rep will let you know what this is.
That will send you the balances to all of your accounts. With the balance text you cannot specify just one account to get the balance, it will always return the balances for all accounts you have activated.
If you wanted to send a text message to get the history of your checking account you can specify which account by the nicknames you chose when you selected which accounts you wanted activated in Mobile Money.
HIST (bank prefix) Mine
This will return all history for the account you named ‘Mine’. You can text back the word ‘next’ in order to get more history items for that account. You can get the amount of history through Mobile that you can view through Internet Banking.
