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Employee Spotlight | Cheryl Miller

Cheryl Miller has worked at Delta Trust as our ACH Specialist. She is one of our essential “behind-the-scenes” team members and the latest to be interviewed for our newest website feature, Employee Spotlight.

Let’s start at the beginning. When were you hired?

I had recently retired after 27 years at another bank and had enjoyed a nice eight month vacation full of travel, spending time with my family and shopping when I decided I wanted to go back to work. I started sending out my resume and was actually hired by a competitor when Alicia McCoy at Delta Trust called. I thanked her for considering me but declined the offer because I had accepted another position. When I hung up the phone I realized I didn’t even ask her the job description. I called her back, she interviewed me and you can guess the end of that story.

What made you want to work at Delta Trust?

It is a community bank, and I know I could spend more time working directly with the customers. I knew a lot of the other employees and that made me feel more comfortable about returning to work. My parents also live near the branch and I love being able to go by their house for lunch:)

Explain your current position at Delta Trust.

I am responsible for all the ACH transactions at Delta Trust. An ACH is how most people today get paid. Any automatic deposit that runs through Delta Trust is my responsibility. I have to stay on top of the calendar and make sure everything is being processed on the appropriate date and am constantly checking my email for any requests or changes. I also post all of our health savings account (HSA) transactions. My record for most daily posts is 810 – that’s a busy day!

Walk us through one of your typical work days.

My days can get very hectic especially on the first and fifteenth of the month. My job takes a lot of organizational skills and accuracy. Every day is so different but I always start the day by posting HSA transactions, processing payrolls and maintaining all ACH transactions.

What is your most favorite part of your job?

Making my customers feel special by word or deed and knowing that I made a difference in their day!

What’s your favorite hobby when you’re away from the office?

Cooking, shopping, decorating for events at my church and spending time with my family.

Favorite restaurant?

Red Lobster

Favorite getaway location?

Hot Springs…I love the scenery and of course, Oaklawn.

What app can you not live without?

I’m old school and not interested in new technology. I would not know how to work in anyway:)

What is your caffeine source?

Coke

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